Privacy Policy

This Privacy Policy explains how Upward Enterprises LLC (“Upward Enterprises,” “we,” “us”), a limited liability company registered in the State of Iowa, collects, uses, and protects information across upward.enterprises and its subdomains (websites, finance, and gaming), including the client portal.

Information we collect

• Information you provide, such as your name, business name, email, and any message or content you send us through contact forms or the client portal.
• Account information, when you create a client account (name, business, email, selected plan) and content you exchange with us: messages, files you upload, and project details.
• Payment information, payments are processed by our payment provider (Stripe). We do not store your full card number; we retain records such as invoice status and amounts.
• Automatically collected data, basic technical and usage data (e.g., IP address, browser type, pages viewed) and cookies used to operate and improve the site.

How we use your information

• To provide, maintain, and improve our websites and services;
• To communicate with you, respond to requests, and send service-related notices;
• To create and process invoices and payments, and to track included and additional update hours;
• To secure our services and prevent fraud or abuse;
• To comply with legal obligations.

How we share information

We do not sell your personal information. We share it only with:

• Service providers, including Amazon Web Services (hosting, storage, and email delivery), Stripe (payment processing), and Google (analytics), who handle data on our behalf;
• Legal and safety, when required by law or to protect our rights, users, or the public.

Analytics and cookies

We use Google Analytics, a service provided by Google, to understand how visitors use our sites so we can improve them. Google Analytics sets cookies and collects usage data such as pages viewed, approximate location, and device and browser type. This information is processed by Google on our behalf; see Google's Privacy Policy.

Analytics cookies are set only after you accept themin the cookie banner shown on your first visit. If you decline, no analytics cookies are set and Google Analytics is not loaded. You can change your choice at any time by clearing this site's data in your browser, and you can block cookies through your browser settings. Essential cookies needed to operate the site and keep you signed in to the client portal are always used.

Data storage and security

Your data is stored on Amazon Web Services infrastructure and protected with encryption in transit and at rest along with reasonable administrative and technical safeguards. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your choices and rights

You may request access to, correction of, or deletion of your personal information by contacting us. You can control cookies through your browser settings. Depending on your location, you may have additional rights under applicable law.

Data retention

We keep your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's privacy

Our services are not directed to children, and we do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the “Last updated” date above.

Contact us

Questions? Email colin.ward@upward.enterprises.